ONE DAY IN THE SHOES OF SALESMAN!!!!!




Date:11 Feb, 2011
Time:6:00 pm
Location: Lakme Saloon, Near Hiranandani, Kharghar

Two days back, I thought of getting a hair cut. So I went to this Lakme Saloon, which I generally visit. They say first impression is the last impression and indeed you really feel this thing  when you visit Lakme saloon. The way they greet you and the respect they show you is great. You get more comfortable with such type of warm welcome which you receive there. So I went inside and the receptionist greeted me and asked what service would I like to get. I told her that I have visited there to get a hair cut. She gave me an appointment and told me to wait until my turn comes. While I was waiting, they offered me water first and than coffee. To make sure that I was not getting bore, they offered me some fashion magazines to read. There was also some music playing in the background. The ambiance there and the service which they provide you to make sure you are enjoying every minute while you are waiting, is something worth praising. Finally, my turn came and one of there hair stylist came to me and asked me about how I want my hair to look like. He carefully examined my hair and recommended me various styles which can go with my looks. After discussing this, I finally made my mind and decided to go with a particular hair cut which I liked. I was really very happy with the result. When I went to the billing section, the receptionist there took my feedback. I told her that I was very satisfied with there services and would always like to visit again. I have received every worth of my penny spend.
From this I have understood that understanding what your consumer wants is a very important aspect of sale. If  you are able to satisfy your customer, your customer will never ditch you. So, you should always study our customer first and try to work towards fulfilling there demands. Secondly, providing your customer with good services and great shopping experience would help in retention of your customers and will also attract more customers!!


Mimansa
RMM-37